Contact AT (Aotian)

For all inquiries, please email [email protected]; our team will route your message to the right specialist.

How We Can Help

• Shipment status, tracking events, and exceptions;
• Routing and service options for origin–destination pairs;
• Documentation and customs-related questions;
• Account, integrations, and onboarding support;
• Carrier, agent, and partnership proposals.

What to Include for Faster Handling

• Your name, company, and contact details;
• Tracking or reference number (if available);
• Origin and destination (city, country, postal code if known);
• Commodity description and any special requirements;
• Screenshots or documents that clarify the request.

Response Time

We aim to reply within one business day; if your request is urgent, add “Urgent” to the subject line.

Data & Privacy

Your details are used solely to process and respond to your inquiry; we do not sell or share your personal data.